For all general enquiries, please contact us directly.

If you wish to make a complaint:

We have an easy and accessible complaints process in place should something go wrong. Please contact us should you wish to make a complaint.

If your complaint relates to these two sites:

• 1 Bligh Street, Sydney
• Kurrajong Tallowood

The Energy & Water Ombudsman is a free and independent service that can provide information, advice and assistance to residential and small-business customers. If you are not happy with our handling of a complaint or you wish to seek independent advice about it, you always have the option to contact the Energy & Water Ombudsman NSW for Water Industry Competition Act (2008) (WICA) related complaints. The Energy and Water Ombudsman NSW’s contact details are below:

Energy & Water Ombudsman NSW (EWON)

Freecall: 1800 246 545

Freefax: 1800 812 291

Online: https://www.ewon.com.au/

Email: complaints@ewon.com.au

Mail: Reply Paid 86550, Sydney South NSW 1234